Tag: vmotion

Symptoms
When performing a vMotion migration, this compatibility warning is displayed:

Migration from source_server: No guest OS heartbeats are being received. Either the guest OS is not responding or VMware tools is not configured properly.

Resolution

This warning indicates that the VMware Tools are either not installed or are not running in the virtual machine.

This message is safe to ignore when performing a migration.

Workaround
To workaround the warning, perform one of these options:

1. Ensure that the VMware Tools are installed in the virtual machine before performing a migration;
2. Ensure that the virtual machine has been running long enough for the operating system to be completely started before performing a migration.
3. Restart the VMware Tools service.

For Linux virtual machine, open shell/terminal and run the command:

• /etc/init.d/vmware-tools restart

or

• /etc/vmware-tools/services.sh restart

or

• service vmware-tools {start|stop|status|restart|force-reload}

For Windows virtual machine, frm RDP session or directly on machine:

1. Click Start > Run, type services.msc, and press OK.
2. Right-click VMware Tools Service and click Restart.

You can execute a remote restart of the “VMtools” service from remotely using SC command from command prompt:

sc.exe config “[servicename]” obj= “[.\username]” password= “[password]”

SC Syntax

DESCRIPTION:
 SC is a command line program used for communicating with the
 Service Control Manager and services.
USAGE:
 sc <server> [command] [service name] <option1> <option2>...

The option <server> has the form "\\ServerName"
 Further help on commands can be obtained by typing: "sc [command]"
 Commands:
 query-----------Queries the status for a service, or
 enumerates the status for types of services.
 queryex---------Queries the extended status for a service, or
 enumerates the status for types of services.
 start-----------Starts a service.
 pause-----------Sends a PAUSE control request to a service.
 interrogate-----Sends an INTERROGATE control request to a service.
 continue--------Sends a CONTINUE control request to a service.
 stop------------Sends a STOP request to a service.
 config----------Changes the configuration of a service (persistent).
 description-----Changes the description of a service.
 failure---------Changes the actions taken by a service upon failure.
 failureflag-----Changes the failure actions flag of a service.
 sidtype---------Changes the service SID type of a service.
 privs-----------Changes the required privileges of a service.
 qc--------------Queries the configuration information for a service.
 qdescription----Queries the description for a service.
 qfailure--------Queries the actions taken by a service upon failure.
 qfailureflag----Queries the failure actions flag of a service.
 qsidtype--------Queries the service SID type of a service.
 qprivs----------Queries the required privileges of a service.
 qtriggerinfo----Queries the trigger parameters of a service.
 qpreferrednode--Queries the preferred NUMA node of a service.
 delete----------Deletes a service (from the registry).
 create----------Creates a service. (adds it to the registry).
 control---------Sends a control to a service.
 sdshow----------Displays a service's security descriptor.
 sdset-----------Sets a service's security descriptor.
 showsid---------Displays the service SID string corresponding to an ar
bitrary name.
 triggerinfo-----Configures the trigger parameters of a service.
 preferrednode---Sets the preferred NUMA node of a service.
 GetDisplayName--Gets the DisplayName for a service.
 GetKeyName------Gets the ServiceKeyName for a service.
 EnumDepend------Enumerates Service Dependencies.

The following commands don't require a service name:
 sc <server> <command> <option>
 boot------------(ok | bad) Indicates whether the last boot should
 be saved as the last-known-good boot configuration
 Lock------------Locks the Service Database
 QueryLock-------Queries the LockStatus for the SCManager Database
EXAMPLE:
 sc start MyService

example:

(check status of the service)
sc \\you_server_name_or_ip query “vmtools”

(Stop the service)
sc \\you_server_name_or_ip query “vmtools”

(Start the Service)
sc \\you_server_name_or_ip query “vmtools”

Results

If your issue continues to exist, reinstall VMware Tools to ensure that you are on the latest version.